MBA必修课《管理沟通》英文版课件chapter7.pptx

Chapter 7 ; Using the three-step writing process for routine and positive messages ;question;Contents: three-step writing process help you produce effective messages efficiently;Plan your message—four tasks of planning;Writing your message;Complete your message;EFFICIENCIAL COMMUNCIATION;Communication ;Strategy For Routine Requests;State Your Request Up Front;Pay attention to tone;Assume your audience will comply;Punctuate questions and polite requests differently;Be Specific;Explain and Justify Your Request ;Ask the most important questions first ;Deal with only one topic per question ;Request Specific Action in a Courteous Close;Asking for Information and Action;Strategy for Routine Replies and Positive Messages;Context;Use a direct approach for positive messages.;Start with the Main Idea ;Example;Provide Necessary Details and Explanation;Example ;End with a Courteous CloseYour message is most likely to succeed if your readers are left feeling that you have their best interests in mind. You can accomplish this task either by highlighting a benefit to the audience or by expressing appreciation or goodwill. If follow-up action is required, clearly state who will do what next. see” Checklist: Writing Routine Replies and Positive Messages” to review the primary tasks involved in this type of business message.;Strategy for routine replies and positive messages;Contents ;Start with the main idea;Start with the main idea;Provide necessary details and explanation;Provide necessary details and explanation;End with a courteous close;1、有时候读书是一种巧妙地避开思考的方法。九月-20九月-20Wednesday, September 09, 2020 2、阅读一切好书如同和过去最杰出的人谈话。07:35:1407:35:1407:359/9/2020 7:35:14 AM 3、越是没有本领的就越加自命不凡。九月-2007:35:1407:35Sep-2009-Sep-20 4、越是无能的人，越喜欢挑剔别人的错儿。07:35:1407:35:1407:35Wednesday, September 09, 2020 5、知人者智，自知者明。胜人者有力，自胜者强。九月-20九月-2007:35:1407:35:14September 09, 2020 6、意志坚强的人能把世界放在手中像泥块一样任意揉捏。09 九月 20207:35:14 上午07:35:14九月-20 7、最具挑战性的挑战莫过于提升自我。。九月 207:35 上午九月-2007:35September 09, 2020 8、业余生活要有意义，