绩效管理有效性实践.ppt

* Feedback definition, only require 30 seconds 30 minutes coaching and feedback per day on average Most important motivation methods and relationship building Let’s see how feedback work in real time Within 2 minutes time, get across this obstacle course, can not go around, only can go through Count time, count the number of pengzhuang * * * Video tape, debrief * Video tape, debrief * * * Jack’s sunzibinfa * * * * * * * * * * * 建立制度的重要性：《犯人船》 1770年，英国殖民澳洲，由于澳洲本土缺乏劳力。英国政府通过私人船主从本土将罪犯运往澳洲。在运送犯人的第一个念头，每条船的平均死亡率在10％－30％之间，因为船主均希望每次运足够多的人，同时又要节省食物。政府为此承担巨大的经济损失，并且饱受社会的道义谴责。政府尝试了3种做法，第一，派牧师上船，对船主进行道德说教，结果失败了；第二，政府干预。政府以法律形式规定最低饮食和医疗标准，并由政府派官员到船上负责监督实施这些规定。但大量的运送船只派驻官员成本高昂，而且利欲熏心的船主往往威逼利诱官员，结果也失败了；第三种方式结果成功了。 一种坏的制度会使好人做坏事，而一种好的制度会使坏人也做好事 * * 特质是存在人身上的稳定的东西，体现在人的所有行为中，（包含能力） 360度：需要很多条件：考核者心态是正常的，客观的 中国文化是等级文化，不是流程文化，推流程是大量的协调工作，老板拍板最有效 360最早是feedback的概念，不作为evaluation的依据，是做培训和development用的 * * * * * Initiatives / Objectives inform 关键绩效指标s 关键绩效指标s highlight what we need to measure Targets highlight what 关键绩效指标 success needs to look like Corporate Initiatives cascade to BU, BU initiative cascade to Individual Objectives Individual 关键绩效指标s are sub components of BU 关键绩效指标s; BU 关键绩效指标s are sub-components of corporate 关键绩效指标s Targets need to be reconciled top to bottom and bottom to top ie the bottom up build needs to be achievable and can be reconciled with the corporate target / budget * * 2 Facilitator Notes KPI perspectives: Financial - Encompasses PL, Balance Sheet, and Cash Flow measures, which are key measures for shareholders Customer - Basis for how the customer and the marketplace view and respond to the company’s products and services. Gauges the company’s ability to satisfy their customer’s needs related to quality, price and service Internal Process - Assesses how the organization’s internal procedures perform and their ability to respond to external forces. Identifies areas or processes within the Company where the organization must excel in order to ac