酒店情境英语 导学 模块三：任务三（洗衣服务）.pptxVIP

;;;Learning Objectives ;1. What can you see in the pictures? Please describe them. 2. Try to make a story on your imagination. ;Reading TipThe laundry rooms is a basic section in the housekeeping department, the main duty of the laundry rooms staff is to see to iron wash,dry clean and mend all of guests clothes and hotels linen. All of the laundry rooms staff, such as dry cleaner, presser, valet runner and washer can do a great deal to assure a high quality service. ;;;SOP for Laundry Service;Working Procedures;(4)Check the laundry piece by piece,and record description on the laundry list. Ensure the Laundry Manager signs discrepancies. Recount the Laundry items to verify items against guest count. If there are no discrepancies, proceed to marking. (5)If there are any discrepancies, report them immediately to the Laundry Manager or Supervisor to contact and clarify with the guest concerned. Proceed in accordance with“Discrepancy Procedure”. Marking includes adding the room number, date(be substituted by English alphabet character)and items. (6)Read the laundry list carefully, and note the guest’s instruction. Make a mark on the garment’s tag and laundry list. ;;Vocabulary Study ;Vocabulary Study ;洗衣服务中常见图示，你知道它们的含义吗？;日期是在酒店日常工作中经常用到的数字。日期的写法可以采用基数词和序数词两种形式。例如： March 1也可以写成March 1st；May 29也可以写成May 29th。但是，日期的读法只能用序数词的形式。例如： October 31（October 31st）读作 October（the）thirty-first ?? August 26（August 26th）读作 August（the）twenty-sixth ;;;Functional Patterns;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;Useful Sentences;;Situational Conversation;Situational Conversation ;Situational Conversation ;Situational Conversation ;;;;