国外组织行为学课件皮尔森c明h10.ppt

Learning Objectives (continued);Learning Objectives (continued);What is Communication?;A Model of the Communication Process;A Model of the Communication Process and an Example;A Model of the Communication Process and an Example (continued);A Model of the Communication Process and an Example (continued);What is Communication? (continued);Communication by Strict Chain of Command;Downward Communication;Upward Communication;Horizontal Communication;Deficiencies in the Chain of Command;Informal Communication;Filtering;Filtering (continued);Filtering (continued);Slowness;Manager-Employee Communication;How Good Is Manager-Employee Communication?;How Good Is Manager-Employee Communication? (continued);How Good Is Manager-Employee Communication? (continued);Barriers to Effective Manager-Employee Communication;Barriers to Effective Manager-Employee Communication (continued);The Grapevine;The Grapevine (continued);Who Participates in the Grapevine?;Pros of the Grapevine;Cons of the Grapevine;Cons of the Grapevine (continued);The Verbal Language of Work;The Non-verbal Language of Work;Body Language;Body Language (continued);Body Language (continued);Body Language (continued);Body Language (continued);Props, Artifacts, and Costumes;Office Décor and Arrangement;Does Clothing Communicate?;Gender Differences in Communication;Gender Differences in Communication (continued);Gender Differences in Communication (continued);Gender Differences in Communication (continued);Gender Differences in Communication (continued);Gender Differences in Communication (continued);Gender Differences in Communication (continued);Cross-Cultural Communication;Language Differences;Non-verbal Communication across Cultures;Nonverbal Communication Across Cultures (continued);Nonverbal Communication Across Cultures (continued);Etiquette and Politeness across Cultures;Social Conventions across Cultures;Social Conventions Across Cultures (continued);Cultural Context;High- versus Low-Context Cultures;Cultural Con