hotelserviceinenglish宾馆服务用语.ppt

Unit 4 hotel Service in English Single room Double room Speakig of hotel service ， what can you think of? Names of departments 各部门名称 1.Executive Office (EO) 总办 2.Front Office (FO) 前厅部 3.Food and Beverage (FB ) 餐饮部 4.Housekeeping ( HK) 房务部 5.Engineering Department ( ENG) 工程部 6.Security Department ( SEC) 安保部 7.Purchasing Department (pur) 采购部 8.Lobby 大厅 places a hotel should have 失 物 招 领 洗衣服务 擦鞋服务 Clerk 工作人员 general manager/ executive 总经理 supervisor 主管 captain 行李房领班 doorman 门童 bellman/bellboy/porter 行李员 room maid 客房服务员 operator receptionist 总机接待员 repairman 维修工 chef 大厨 § 1,2 Stating what you want and reserving a room Key points: make a reservation 预定 reserve a room 预定房间 hold the line 请稍后，别挂电话 singleroom 单人间 double room 双人间 vacancy 空房间 sea-vie room/ room with an ocean view 海景房 a room facing the mountain 面向山的房间 Id like to make a reservation. 我想预定房间 . Do you have a single room with an ocean view? 你们这里有海景单人房吗？ Dialogues: Dialogues: § 3,4 Asking about services and prices Key points: suite 套房 off-season 淡季 peak-season 旺季 darn(ed) 织补，缝补 yoga 瑜伽 recreation 消遣，娱乐 airmail 航空邮寄 surface mail 平邮 mending service 缝补服务 mail this package 邮寄包裹 bodybuilding gymnasium 健身房 I wonder if you can get me a birthday cake? 你能否为我订个蛋糕？ How much is the suite, please? 这个套房多少钱一晚？ Dialogues: § 5.6 changing a reservation and registering ? Key points: register 登机 registration card 登记表 check-in 办理入住手续，办理登机手续 F\fill out 填写 pay bill 结账 cancel a reservation 取消预约 look forward to doing sth. 期待做某事 Id like to pay my bill by credit card. May I take a print of your card? 我来打印一下信用卡的信息好吗？ Id like to change the date from April 4 th to April 8 th . 我想把预定日期从四月四号改到四月八号。 Dialogues: Dialogues: § 9,10 At