亚马逊poa退货率高申诉 邮件模板.docVIP

退货率高申诉 邮件模板一： Dear Amazon team, We?are so sorry to find that our listing of（ASIN）which is fulfilled by Amazon team has been off the shelf?because of?the high product?return rate on 22th July. We have check all the listings and product packaging carefully. And we also check the FBA customers returns in 90 days: 4 returns : product is not the same as the description 6 returns: defective 3 returns: customers do not want the product Therefore, here are some solutions to solve these problems above: 4 customers say?‘the description does not match the actual usage. The description on the detail page xxxxxxxxx Actually, xxxxxxx Our solution: 1.We modified the description on the details page and delete the words or phrases related to xxxxx in order not to confuse or misunderstand consumers. 2. We will place the characteristics and instructions of the product in a noticeable position, upload some detail images and try our best to describe the products as accurate as possible. The product doesn’t work： We are committed to improving the quality of our products. All of the products have been repeatedly checked by?our quality supervision departments.?Maybe there are some defective items cause by transportation leading to the guests will receive the damaged product sometimes . Our solution: 1. We will continue to improve?the?product quality?and the package quality. Increase the compression resistance of the package to protect the product. 2. Check more times, make sure the products are qualified before shipment, so the customers can receive the satisfactory products. 3.We will choose a better logistics carriers to ensure the safe transport of products. 4.We will always choose FBA for our delivery. ?Unwanted item/Did not like it Maybe some customers have a high expectation for this product. Or after they bought it, they changed their minds. Our solution: We takes photos by using the real product, try our best to restore the essence of the product to make the descriptions closest