无锡酒店前台员工培训文件6.docxVIP

前台 FRONT DESK 部门 /区域： FD 接待处 DEPARTMENT/ AREA: FD RECEPTION 服务内容 /工作职责： FD-SOP-005 交班会 SERVICE/ TASK: FD-SOP-005 CONDUCTING BRIEFINGS 标准： 确保部门内信息的充分沟通 To ensure good communication of STANDARD: information in the department. 来宾期望 工作职责 工作标准 Guest What to Standard of Performance expectation do? 职员通过良好 会议预备 培训而知识丰 Prepare 富 for the Staff are well briefing trained and knowledgeable 简明清晰 的沟通 Communi cation clear and concise  对必须被传达的信息作笔记以作好交班会的预备 Prepare for the briefing by making notes on what has to be communicated. 阅读夜班日志记录，以更新信息 Read the night log book to update your information 更新每日出勤职员 Updat