无锡酒店前台员工培训文件8.docxVIP

部门 /区域： DEPARTMENT/ AREA: 服务内容 /工作职责： SERVICE/ TASK: 标准： STANDARD:  前台 FRONT DESK FD 接待处 FD RECEPTION FD-SOP-007 预备欢迎房卡和钥匙卡 PREPARING WELCOME PACKS AND KEY CARDS 确保欢迎礼夹里有来宾所需求的一切 To make sure that the Welcome pack has everything that the guest requires 1 / 2 来宾期望 Guest expectation  工作职责 What to do? 预备欢迎礼夹 Prepare Welcome Packs 把所有信息装在欢迎房卡中直至来宾抵店 Keep all information in the welcome pack until the guest arrives  工作标准 Standard of Performance 欢迎房卡应提早预备好并交给抵店的每个客人。 Welcome packs should be prepared in advance and be given to every guest on arrival. 确保欢迎房卡够用 Ensure that Welcome Pack Folders are a