无锡酒店前台员工培训文件9.docxVIP

-打印报表） –Report Printing) 前台 FRONT DESK 部门 /区域： FD DEPARTMENT/ AREA: FD 服务内容 /工作职责： FD-SOP-008 SERVICE/ TASK: FD-SOP-008 标准： STANDARD: 来宾期望 工作职责 Guest What to expectation do?  接待处 RECEPTION 散客入住预备工作 PREPARING FOR INDIVIDUAL ARRIVALS 提供符合客人需求的客房 To provide accommodation that meets customer requirements 工作标准 Standard of Performance 房间情况与登记时相符并 /或符合其个人需求 To be given an accommodation consistent with the registration and/or that meets personal requirements 受到高效的入住服务 To receive efficient registration service 顺利进入房间 To access room easily  察看屏幕 View the screen 做记录并行 动 Take note and action 察看当前房 间情况 V