高端酒店新入职员工培训现状及提升策略研究.docVIP

摘 要 当前，经济社会正处于深入变革的时代，酒店间的竞争愈演愈烈。酒店要想在激烈竞争中取胜，除了有好产品及广阔的市场之外，更重要的是拥有一支优秀的人才队伍。文章以宁德富力万达嘉华酒店为研究对象，从员工培训相关理论入手，通过问卷调查归纳总结出酒店新入职员工培训存在培训对象学历低，文化素质不高；培训机会少，培训得不到重视；培训师专业能力欠缺；酒店培训内容与新入职员工所想接受的培训内容不符；培训后较少对新入职员工进行评估；新入职员工参与培训积极性低，缺乏激励政策等问题。对此，本文提出了重视新入职员工培训、加强新入职员工培训的前期准备工作、进行培训师队伍建设、改进新入职员工培训内容、完善新入职员工培训评估机制、完善新入职员工培训的激励制度等对策。 关键词：高端酒店；新入职员工；培训；解决对策 Abstract At present, the Economic Society is in the era of deep transformation, the competition among hotels is increasingly fierce. Hotel in order to win in the fierce competition, in addition to a good product and a broad market, but also more important is to have an excellent talent team. ?Based on the relevant theories of staff training, this paper concludes that there are some problems in the training of new employees in Wanda Realm Ningde Hotel, such as low educational background, low cultural quality and few training opportunities, the training is not given enough attention, the professional ability of the trainer is not enough, the training content of the hotel is not in accordance with the training content that the new employee wants to receive, the evaluation of the new employee is less after the training, the enthusiasm of the new employee to participate in the training is low, lack of incentives and so on. In response, this paper puts forward some countermeasures, such as paying attention to the training of new recruits, strengthening the preparation for the training of new recruits, building the contingent of trainers, improving the training content of new recruits, perfecting the training evaluation mechanism of new recruits, and perfecting the incentive system of new recruits training. Key words: high-end hotel; new employee?; training; solution 目 录 TOC \o 1-1 \t 标题 2,1,标题 3,1 \h \u 29567 1 绪 论 1 27206 1.1 问题的提出 1 4570 1.2 国外研究现状 1 8663 1.3 国内研究现状 2 7781 2 员工培训相关理论概述 3 8471 2.1 新入职员工定义 3 30238 2.2 新入职员工培训定义 3 19748 2.3 新入职员工培训作用 3 15730 2.3.1 培训可以提升企业竞争力 3 14459 2.3.3 培训可以提升企业战斗力 3 3252