ITIL试题及答案汇总.docx

ITIL试题及答案汇总 Itenri 3 of 164 Item 1 of 1B4 Which process is responsible for eliminating recurring incidents 3nd rniriimizing the impact of incident that canrot be preverted? Service Level Management Praiblemi Management Change Management Event Management Where should deiaih of a Workaround ak/ays be documented? A The Seivice Level Agreement (SLA) G. The Prablem Paeard C. Ths Availstiilit^ Managemerit Irfcrmation Syslem D Pie FT Service Ccrrtinjity Plan Answer: B Answer: B Item 2 of 184 Whirl nf lhe fol In wine st ate me rtfs 北 nut Incicpnt reporting and Icggirg iw CORRECT? A. Incideris can only