知识管理是21世纪的管理趋势(ppt40).pptxVIP

Knowledge Management Research: A Personal Experience T.P. Liang National Sun Yat-sen University November 7, 2006 Importance of KM Research The importance of knowledge in business Managing knowledge is a difficult and continuing process A challenging question: How can knowledge be managed properly to improve firm performance? 知識管理是21世紀的管理趨勢 資料、資訊、知識、智慧關係 內隱知識與外顯知識的比較 項 目 內隱知識 外顯知識 特 點 難以書面化表達 難以系統化 持續性強，不易被人改變 例如：經驗、秘訣、信念、感覺、習慣 可量化或書面化 較系統化 固定的資訊，其運用視人而異 例如：業務手冊、企劃案、作業指導規範、物理定律 儲存方式 人的心智 資料庫、電腦、文件 分享方式 由於難以表達，故分享困難度視個人表達能力而定，通常只能意會，並透過師徒制來學習 可透過視覺、聲音或動作來呈現、或透過書籍、影片等來傳遞 不同的知識特性 個人 組織 內隱 藝術 IC 設計 外顯 (SOP) 大學 生產製造 知識、智慧資本與企業價值 個人知識與組織知識的轉換 Nonaka的知識成長模式  內隱知識 外顯知識 內隱知識 社會化 外部化 外顯知識 內部化 組 合 知識管理的基本工具 創造 分類/儲存 索引/檢索 過濾/篩選 導覽 使用分析 知識推薦 Research in Knowledge Management Conceptual Knowledge management cycles Framework of knowledge management Technical KMS development Knowledge recommendation Managerial Knowledge management implementation KM and performance Major constructs of KM Nature of knowledge Organizational environment Nature of organization Knowledge management activities and processes (cycles) KM platform: infrastructure and KMS Nature of users and intermediaries Effect of KM on organizations Sample Studies Effect of Knowledge Diversity on Firm Performance Capability and Task Technology Fit on Individual Performance Personalization and Customer-Centric Systems Effect of Knowledge Diversity on Firm Performance Research Problem Should an industry focus on a few key categories of knowledge or a broad coverage of all knowledge in order to be competitive? Does the adoption of IT have any relationship with the value of knowledge and firm performance? Ecological model in Organization Hannon and Freeman (1989) proposed the ecological view of organization that seeks to understand how social conditions affect the rates in which new organizations and new organizational forms arises, the rates at which organizations change forms, and the rates at which organizations die ou