英文道歉信模板范文.docxVIP

PAGE PAGE 1 英文道歉信模板范文 　　dear mary, 　　i’m very sorry for not having replied to your july 6th letter sooner. when your letter arrived, i was in beijing. as my secretary couldn’t forward it to me, it has been lying on my desk until i got back. 　　look forward to catching up and once again apologize for the delay. 　　sincerely, 　　tom 　　complete our Survey). I was most concerned to learn that you felt that you had a less than satisfactory experience during your time in our 　　establishment. Please accept my sincere apologies on behalf of the hotel. I have read your form personally to learn from your comments and 　　experiences whilst staying with us. I quite agree that the points you raise are unacceptable and assure you we will do everything we can to rectify them. I have raised the matter of the manner and service standard of our associates, room maintenance issue, with the parties concerned so that we may all have the opportunity to learn from it. 　　I do hope that despite this you will agree that overall the services and facilities of the hotel met with your expectations. I assure you that total customer satisfaction is always our goal and we strive to achieve a high level of seamless and personalized service. This is after all what sets us apart from the competition and makes us truly “abcdefg”. 　　Mr.wang, I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true 　　example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience. 　　Yours sincerely, 　　Dear______， 　　I am writing to express my heartfelt gratitude to you for ______. 　　If it had not been for your assistance in giving me aid and ______, I fear that ______. /Without your help, I would not have done______ .During th