六西格玛管理(JimBossertBankofAmerica).pptxVIP

What is Six Sigma?Jim Bossert Bank of America;The problem used to be: “How do we get management interested enough in quality to do something about it?” Now the problem is: “How do we get the people to believe that we are really going to do something and stick with it?” Philip B. Crosby; “Nothing flourishes until is is clear in the mind of the thought leaders” “Real comprehension has to exist if the determination is to be obvious” Philip B. Crosby;What is Six Sigma?;;Six Sigma - Goal;THE GOALS OF SIX SIGMA:;IRS - Tax Advice (phone-in) (140,000 PPM);What’s it Based On ?;Strategy;;;;Science; Leadership Commitment, Competence Involvement Methodology Tools Data Driven Statistically Validated Best People 100% Dedicated to Defect Reduction Project Focused ;Collecting Data;What do I need to know to make Decisions? How do I need to see the information? What tool will be used? What data do we need? Where is the data located?;STATISTICS IS COMMUNICATING INFORMATION FROM DATA -Schilling STATISTICS IS NOT A SUBSTITUTE FOR ENGINEERING JUDGMENT - Dodge STATISTICAL THINKING WILL ONE DAY BE AS NECESSARY FOR EFFICIENT CITIZENSHIP AS THE ABILITY TO READ AND WRITE. -H.G. Wells DATA IS NOT KNOWLEDGE. IN ORDER TO GIVE UP ITS KNOWLEDGE, DATA MUST BE TORTURED. STATISTICS ARE THE IMPLEMENTS OF TORTURE. Mikel Harry ;Old Philosophy of Quality New Philosophy of Quality;The Changing Quality Philosophy;;THE NATURE OF THE PROBLEM;;;;;;;;- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - ;Breakthrough Strategy Black Belt Certification Program