关于商业流程外包的presentation（英语版）.pptxVIP

ITES/BPO – Opportunity to move up the value chain?;Source: Gartner; Dataquest; Aberdeen group; McKinsey analysis;;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;;;JOBS OFFSHORED WILL BE A SMALL FRACTION OF THE SHORTAGE IN ELIGIBLE WORKERS ;JOBS OFFSHORED ARE A FRACTION OF ALL MASS LAYOFFS;;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;;;IN FIs, VENDORS AT POINT OF SERVICING THE WHOLE RANGE OF CORE BANKING AND SUPPORT PROCESSES;B. REENGINEERING AND PROCESS IMPROVEMENT CAN PROVIDE ADDITIONAL GAINS OF 30-40%;;; Columbia Bank Trust (later Synovus) transitions internal credit-card processing business into third-party company (1982) CBT sells 19% of company in IPO (1983) TSYS grows to become the second largest processor in the world;D. NEW INDUSTRIES THAT HAVE PLAYED “WAIT AND WATCH” GAME TRADITIONALLY NOW ACTIVELY EXPLORING AND COMMENCING OFFSHORING – PHARMACEUTICAL EXAMPLE;OPPORTUNITIES FOR OFFSHORING EXIST ACROSS THE PHARMACEUTICAL VALUE CHAIN ;;OFFSHORING CAN RAPIDLY MOVE UP THE PHARMA VALUE CHAIN;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;IN THE END STATE, LARGE INSTITUTIONS WILL USE A COMBINATION OF CAPTIVE AND VENDOR FACILITIES;IN FACT, MATURE OFFSHORERS HAVE DEVELOPED AN INTEGRATED ARCHITECTURE OVER TIME;DELETED PAGES;;Retail banking;VENDOR LANDSCAPE IS CONSOLIDATING AND MATURING ;SELL OUTS HAVE BEEN WITNESSED IN THE RECENT PAST