五星级酒店客房培训——怎样检查走廊.docVIP

Task – How to Check a Guest Corridor Page PAGE 1 of NUMPAGES 5 STANDARD OPERATING PROCEDURE 标准操作程序 CHECKING GUEST CORRIDORS检查客用走廊 Task Number: 任务号： HKFL-0031 Department: 部门 ： Housekeeping 客房 Date Issued: 日期： Guest Expectation: 客人期望： I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room. 我希望客用走廊能像我的房间一样干净。这是我走近客房的第一印象。 Time to Train: 培训时间： 25 minutes Why is this task important for you and our guests? 为什么这些对你和我们的客人很重要？ Answers: We can increase our GSTS score. 会提高客人的满意度 I can show my professionalism. 展示专业性. I want to make our guests feel comfortable. 能使客人感到舒适。 I want to show, that we take care of our guests not only in the guest room, but as well as when walking on the corridor. 我想表明，我们不尽能照顾好客人的房间也能把客人经过的走廊清理的同样干净。 WHAT/ STEPS步骤 HOW/ STANDARDS标准 TRAINING QUESTIONS问题 Check the guest corridor 检查走廊 Check guest floor, ensure that the carpet is properly vacuumed and free from stains.检查客用走廊吸尘是否干净，是否有污点。 Check the exit doors and frames to ensure that they are clean and not damaged.检查走火通道门及门框是否干净，完好。 Check the wallpaper to ensure that it is clean and there are no tears.检查壁纸是否完好无污迹。 Check the ceiling lights to ensure that they are clean and the lights are working.检查顶灯是否完好，干净。 Check and ensure the air-con grill is clean.检查并确定空调口干净。 Check exit signs to ensure that they are clean and working. Put special attention to fire exits.检查防火门及所有标牌的干净，完好。 Check ash urns to ensure that they are clean and free of cigarette butts and rubbish.检查烟灰桶，确保无烟头和垃圾。 What do I have to check when controlling the guest corridor?为什么要检查客用走廊？ Where should I pay special attention?哪儿要特别关注？ What can happen if the fire exit signs are dirty?如果防火标志脏的话会出现什么情况？ 2) Check guest lift landing 检查客梯 Check elevator door, plate and wall to ensure that they are clean and free of finger marks, metal parts are polished and shiny.检查客梯门，护板等确保干净无手印；金属面板保持光亮。 Why must elevator pates be checked in guest lifts.为什么要检查客梯的各方面？ Check