上海regent 的值班经理检查表.docxVIP

— PAGE \* Arabic 1 — 上海regent 的值班经理检查表  Manager on Duty 值班经理：Areas  区域Front of House 大堂部分Organization 霜,擦手巾，厠纸Water toilet flush in working condition 抽水马桶冲水正常Guest Service 对客服务Check-in/out efficiently 办理入／离店快速有效率Staff grooming and attentiveness 员工仪表 及注意力Luggage distribution system working smoothly 行李递送工作运转正常Security guards on post 保安坚守岗位Taxi services available 出租车服务Duty Manager ＆ Lobby Greeters 值班经理和大堂迎宾Guest Contact 对客联系 VIPs arrival? Meet personally upon arrival 有否贵宾到店？亲自迎接DMs log book review and any cases taken action on? 查看DM  记录本，是否有事情需要解决  Any guest complaints/suggestions with DM that have been  acted upon? 有否客人向DM 投诉／建议，并且已经得到解决？  Gather comments and feedback from 2 in house guest 2位住店客人意见Business Center/ The Boutique Shop 商务中心／ 礼品店Staff friendliness 员工友好程度Organization Cleanliness 干净整齐Hotel Perimeter 酒店外围Signage of Regent 丽晶标志Flag 旗帜Car park area lighting maintained 停车场照明良好Security post 保安岗位Outside area clear of debris 场地整洁  Any other comments, i.e. building 其它情况，例如楼宇  Check Time  MANAGER ON DUTY CHECK LIST  值班经理检查表   Areas 区域The Regent Touch 丽晶一键通Information Board update 更新信息板Guest Floor Checks 楼层Corridors and stairwells clear and properly light?  走廊及楼梯间内清洁且照明良好？  All storerooms locked? 储物间是否上锁？Room service trays not picked up? 是否有送餐托盘未收集？Emergency exits clear, properly lit? 紧急出口通畅,指示灯亮?Pantries 工作间Fire fighting equipment in place? 消防用具是否在原位？Room Checks (Deluxe/Premier/Studio/Corner Suite/Executive  Suite/Specility Suites) 房间抽查(豪华房/超大豪华间/行政房/角套房/行政套房/总统套房) - Please specify The Regent Club Lounge 丽晶阁Lounge clean and properly set-up 清洁，布置适宜Reception desk properly set-up 行政楼接待处布置适宜Air-con/ heating 空调／ 暖风Public restroom 公共客厠Meeting Room 会议室Fitness Center Guerlain Spa 健康中心/娇兰水疗中心Cleanliness of locker room/restroom/treatment room 更衣室／卫生间/理疗间清洁Others 其它  Tongs Deli/Lobby Lounge/O2on 2/CO2/Amici/IRD/Shanghai V/  美食角/大堂吧/全日餐厅/雪茄吧/意大利餐厅/客房送餐/中餐厅  Use Quality Assurance Evulation Report-