文件consumer journey project汉光百货sp.pptxVIP

North consumer journey projectNorth VM 2015.3Project introductionImplementation processImplementation POS list in 15Q1-Q2Consumer Journey execution in 15Q2Next Step in 15Q3-Q4agendaR8 Consumer Journey execution excellence ObjectiveExecution of consumer journey process in retail excellence doors. Resource GO: AnilIO: Sophy, Maggie, Celine, Betty, Michael, CM: TotoTimeline 2014 Dec-2015 JuneInitiative KPIEnsure VM, ISC and in store activities apply consumer journey in franchised storesScope DeliverablesDeliverables(Max. 5 deliverables)Task/ActivitiesOwnerCMDue Date1.Define Consumer Journey proj