云南省楚雄州2021届高三年级上学期期末英语试题带答案解析+详解点睛.docVIP

第 PAGE 2 页 共 NUMPAGES 3 页 云南省楚雄州2021届高三年级上学期期末英语试题带答案解析+详解点睛 姓名:_____________ 年级:____________ 学号:______________ 题型 选择题 填空题 简答题 xx题 xx题 xx题 总分 得分 评卷人 得分 第 1 题：Customer Service Diploma Subject: Business, Marketingamp;. Sales Location: United Kingdom Delivery method: Online Course type: Part-time, Short(less than 3 months), Full-time Price: Now ￡45, was ￡299-85% discount About the course Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector. It’s packed with information of 11 modules, teaching you everything you need to succeed in this profession. Your qualification will be recognized and can be checked for validity(有效)on our dedicated website. Description This course consists of eleven information of packed modules, including: ● Make a great first impression, learn how positive attitude, dress and body language affect your perception(感知). ● Learn how to care for your customer’s needs, from seeing customer service from their perspective to the importance of communication. ● The course will teach you how to deal with difficult customers, how to hold back anger, how to control your own emotions and how keeping calm can solve the problem that bit faster. Benefits of the Customer Services Diploma The benefits of a customer services diploma are endless, but here are some you can take notes of right way: ● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide. ● Learn essential problem-solving skills you can use daily. ● See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online. 1. Who may be most interested in the course? A. People with a diploma of teaching. B. People interested in part-time work. C. People interested in customer service. D. People interested in training life skills. 2. What