管理学大师《组织行为学》MBA授课讲义.DOC

管理学大师《组织行为学》MBA授课讲义 第 PAGE \* Arabic 9 页 管理学大师 斯蒂芬·P·罗宾斯 《组织行为学》MBA授课讲义 CHAPTER 1 - INTRODUCTION TO ORGANIZATIONAL BEHAVIOR CHAPTER OBJECTIVES After reading this chapter students should be able to: Define organizational behavior (OB). Identify the primary behavioral disciplines contributing to OB. Describe the three goals of OB. List the major challenges and opportunities for managers to use OB concepts. Describe how OB concepts can help make organizations more productive. Discuss why work force diversity has become an important issue in management. Explain how managers and organizations are responding to the problem of employee ethical dilemmas. Discuss how knowledge of OB can help managers stimulate organizational innovation and change. LECTURE OUTLINE THE FIELD OF ORGANIZATIONAL BEHAVIOR Definition Organizational behavior is the systematic study of the actions and attitudes that people exhibit within organizations. (ppt 4) Key parts of the definition Systematic study (ppt 5) The use of scientific evidence gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner to attribute cause and effect. (ppt 6) OB—its theories and conclusions—is based on a large number of systematically designed research studies. Systematic study of actions (or behaviors) and attitudes include three areas: productivity, absenteeism, and turnover. (ppt 7) Managers clearly are concerned with the quantity and quality of output that each employee generates. Absence and turnover—particularly excessively high rates—can adversely affect this output. Organizational citizenship—discretionary behavior that is not part of an employee’s formal job requirements but promotes effective organizational functioning—is a fourth type of behavior that has recently been found to be important in determining employee performance. (ppt 8-9) Organizational behavior is also concerned with employee job satisfaction, which is an attitude. (ppt 10) Job satisfaction is a