GE内部核心培训资料.pptx

;;;; Black Belt, Master Black Belt Corporate Audit Staff Multi-Business Experience/Exposure Unique, Stretch Assignments Financial Acumen Global Experience/Cultural Breadth Functional Depth;What is Communication?;Defining CommunicationLeaders must view communication as employees do ;What is Communication?Communication has two core processes:“Sending” and “Listening”;;GE;High Say/High DoOpen, honest and direct communication;;Manager’s Role;;Help team members understand their responsibilities and talk about expectations Set agreed upon priorities and deadlines Where possible, involve team members in planning, decision-making and implementing changes Link team members’ job responsibilities to business strategy and priorities;;;;;;How Are We Doing Today?;;Delivering EffectiveCoaching Feedback;What is Coaching?;What Coaching is and is not;The Coaching Process;The Coaching/Communication Process;Feedback will form the basis for your discussions;What is Feedback;After completion of a project/initiative When behavior patterns emerge Periodic progress reviews/updates Informal luncheons/discussions Interim coaching EMS/annual performance review ;;Crisis Communication;A difficult period of potential or actual harm to employees, or damage to the companys brand or financial stability, triggered by a sudden event or long-smoldering issue While terrorist acts fall into this definition, so too do widespread IT failures or natural disasters, among other things;Crisis Communication GoalsLeadership agreement in every step;Make it clear that employees’ safety is the first concern, if applicable Describe facts and actions being taken as you know them — tell them what you know, what you don’t know and when you think you’ll know more. Then follow-up! Ensure your messages are consistent with business messages Create a regular forum for employees to ask/submit questions and for you to provide answers;Creating A Communication Plan;Strategic Communications ProcessContinuou