《跨境电子商务英语》教学课件（共8单元）Unit 5.pptxVIP

;教学目标;;Matching; There are three kinds of comments which customers have on products or services, namely: positive, neutral and negative comments. Discuss with your partner about what these comments might be and how we will effectively deal with these comments.; Listen to the conversation. Then practice with your partner. A: Hello, International Sales. B: Hello, this is David Smith here, calling from England. A: Yes, Mr. Smith, who do you want to speak to? B: I’d like to speak to Mr. Wu. A: Fine. Hold the line, please. I’m connecting you now. C: Hello, Mr. Wu’s office. Who’s calling please? B: This is David Smith calling from England. Can I have a word with Mr. Wu?;C: I’m afraid Mr. Wu isn’t available. He’s gone to Hong Kong on business for a few days. B: When will he be back? C: He’ll be back on Friday afternoon. Is it urgent? B: Yes. C: Can I take a message for him? B: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? C: Sure. It’s very kind of you to say so. The quality of our coffee table is very good, and the design is very futuristic. ;B: That’s why I’m making the call. Please tell Mr Wu we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it. C: OK, Mr. Smith. I will tell Mr. Wu as soon as I can. B: Thanks. C: You’re welcome. Goodbye.;How to Respond to Different Feedbacks;Pre-reading Questions;Global Reading;Main Idea;Reading comprehension exercise-T/F;Detailed Reading;New Words and Phrases;New Words and Phrases;Difficult Language Points;Difficult Language Points;Difficult Language Points;Difficult Language Points;Difficult Language Points;Exercises- Vocabulary and Structure ;Exercises- Vocabulary and Structure ;Exercises- Vocabulary and Structure ;Effective Ways to Respond to Customer’s Feedback;Effective Ways to Respond to Customer’s Feedback;;Matching; Customer complaints are very common and unavoida