宾客关系主任职责1.docxVIP

宾客关系主任职责1 宾客关系主任职责1 宾客关系主任职责: -Reporting to the Assistant Front Office Manager, the Guest Relations Manager is responsible for ensuring we provide the highest level of guest service for our VIP Guests.??向前厅副经理汇报工作，宾客关系经理负责确保我们为VIP客人提供最高水平的宾客服务。 - Ensures that all Front Office Standards of Service Operational Procedures are adhered. - Ensure FPC/VIP procedures are being met or exceeded on a daily basis for all FPC/VIP guests.确保遵照对FPC/VI客户的日常服务程序，或超出其服务期望。 - Coordinate the Arrival, Stay and Departure experience for all FPC/VIP guests to ensure a seamless experience 协调所有FPC/VIP客人的抵达、停留和离开，确保为客人提供完美的体验。 - Liaise with all key departments to gather the correct information relating to each VIP and high profile FPC guests staying at Fairmont Beijing 联系所有的关键部门，收集关于在北京费尔蒙入住的每位VIP和高级FPC宾客的准确信息。 - Communicate relevant information and special requirements to all departments to ensure the expectations of all FPC/VIP guests are exceeded 传达相关信息和特别要求给所有部门，确保超出所有FPC/VIP宾客的期望。 - Work directly with the Front Office operation to ensure a seamless experience for FPC/VIP guests 直接与前厅运营机构一起工作，确保为FPC/VIP宾客提供完美的体验。 - Create Daily and Weekly reports highlighting the upcoming arrivals and in house VIP’s and high profile FPC guests 创建每天和每周的工作报告，重点记录即将到访和已入住酒店的VIP客户和高级FPC客户 - Review all VIP and high profile FPC guest arrivals for the next ten days on a daily basis 每天审查下个十天内到来的全部VIP和高级FPC宾客。 - Coordinate with the Front Office and Housekeeping to insure VIP and FPC preferences are consistently me 与前厅人员和客房人员进行协调，以确保满足VIP 和FPC的服务需求 - Assist VIP and high profile FPC guests with preparation of activity itineraries and ground transportation when applicable 在适当时候帮助VIP和高级FPC宾客准备活动日程和地面交通。 - Ensure Front Office and Accounting colleagues are aware of special billing arrangements 确保前厅和会计部员工了解特殊的收费要求。 - Perform pre-arrival communication to VIP and FPC guests when necessary to ensure the correct information is obtained 必要