高考英语阅读理解冲刺训练Day6.docxVIP

PAGE PAGE # 高考英语阅读理解冲刺训练 Day 6 Passage 1 In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “ delight ” is what companies are tryin to achieve in order to keep an increase market share. It is accepted in the marketing industry, and confirmed by a number of researchers, that customers receiving good service will promote business by telling up to 12 other people; those treated badly tell tales of woe to up to 20 people. Interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal. Ne