新编剑桥商务英语(初级)Revision.ppt

. Writing: Dealing with complaints  处理顾客投诉 Useful language I apologise for… Please accept my apologies for… I would like to apologiese for … Unfortunately … The problem was due to … Dealing with complaints We had a problem with … I would like to offer … I can offer… Please accept … Grammar: Will for offers and promises “will” 表示提议和许诺 I’ll ask him to call you. (offer) I’ll do it later. (promise) Listening: Telephone messages  电话留言 Telephone Message Message for: ___________________ From: _________________________ Caller’s company: ____