供应链管理（3）-课件.pptxVIP

CHAPTER 3 Customer Service;Cost trade-offs in Marketing and Logistics;Elements of Customer Service;Methods of Establishing a Customer Service Strategy;Model of Consumer Reaction to a Repeated Stockout;Relationship Between Customer Service and Inventory Investment;;9、我们的市场行为主要的导向因素，第一个是市场需求的导向，第二个是技术进步的导向，第三大导向是竞争对手的行为导向。八月-21八月-21Friday, August 13, 2021 10、市场销售中最重要的字就是“问”。08:54:0808:54:0808:548/13/2021 8:54:08 AM 11、现今，每个人都在谈论着创意，坦白讲，我害怕我们会假创意之名犯下一切过失。八月-2108:54:0808:54Aug-2113-Aug-21 12、在购买时，你可以用任何语言；但在销售时，你必须使用购买者的语言。08:54:0808:54:0808:54Friday, August 13, 2021 13、He who seize the right