跨境电商客服工作.pptxVIP

跨境电商客服工作;目录页;了解跨境电商主要通讯工具;2、IM即时通讯工具;二、敦煌网 1、站内信;三、电子邮箱 电子邮件是跨境电商客服人员和国外客户沟通联络方式之一，当前国际著名大型邮箱服务商有： 、、、等，除此之外，阿里巴巴为广大中小外企量身打造了一款外贸邮箱叫外贸邮，外贸邮面向阿里巴巴中国供给商会员，取得阿里通行证资格客户暂无外贸邮功效。以下是中国供给商会员开通外贸邮方式，;四、其它常见即时通讯工具;常见翻译软件;认识主要交易国文化差异与交流技巧;国家;国家;二、跨文化商务沟通技巧 培养客服人员跨文化意识 2、了解并尊重跨文化差异 3、注意沟通时间 ;;建立其它问题咨询模板;问题：I don’t have a PayPal, can I use check? 译文：我没有paypal，能够用支票吗？ 回答：Dear customer, we accept credit card, Visa, MasterCard, or Western Union. Thanks. 译文：亲爱用户，咱们接收信用卡、Visa卡、万事达卡或西联汇款。;关于关税,在跨境电商中，出口关税由卖家支付，进口关税由买家负责。 Dear customer, I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations. First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items. Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office. I appreciate for your understanding!尊敬用户， 我知道您担心这个产品可能会产生额外费用。依据以往经验，进口税分为两种情况： 首先，在大多数国家，对于类似小型或低价商品，买方方面不会产生任何额外费用； 其次，在一些个别情况下，即使购置量很小，买家也可能需要缴纳一些进口税或海关费。相关详细费率，请咨询当地海关。 感激您了解！ ;关于发货 1、发货时间 All the products will be tested, pack and ship in 2-4 working days, after the payment is confirmed. 付款确认后，全部产品将在2-4个工作日内进行测试、包装和发货。 2、运输时间 International shipping usually takes 25-60 days. Many facts such as bad weather, custom or sales hot season etc, can cause delay. 国际航运通常需要25-60天。许多情况，如恶劣天气，海关或销售旺季等，可能造成延误。 If your package is taking too long to be delivered，please contact us and we will help you to check what happened with your package. 假如您包裹运输时间过长，请与咱们联络，咱们将帮助您查看包裹物流情况。;跨境电商客服售中工作;等候买家付款 买家已下单却还没付款，提醒买家尽快确认定单 Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. 感激您惠顾，假如您能尽快确认订单，我将送一些礼品。 Dear customer, Payments must be made within 7 days after placing the order,?otherwise the order will be invalid or canceled by system. Thank you for your coop