国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Rapid Respons.docxVIP

GuestWreRapid Response Training Outline OverviewWhat is Rapid Response? Benefits of Rapid Response? Training Objectives for this moduleWhat is in this for you? Review of Incident CodesRequest Entry Trainer Demonstration of Logging a Requesto WOW -This really is faster than writing it down Logging a Request (Critical Need to Know)o Guest vs Associate o Room lookup oPMS look-up o Linking to a guest profileo Linking to a group o Selecting the incident code Quick Keyword Search Top 10 buttonIs it a problem or request o Priority of a request (resolution time)o Adding notes o Assigning the requesto