餐饮VIP接待工作流程.docVIP

餐饮VIP接待工作流程 一、准备工作 1、接到订单时，需了解清楚接待对象、客人身份、对象、名称、国藉、 生活习惯、礼仪、忌会、人数、用餐时间、客人的喜好; 2、准备服务中用到的餐具、将餐具整齐统一放好(如骨碟、翅碗、调 羹等); 3、准备在餐厅设立酒水展示台，备一些常用酒水; 4、准备好各一壶酱油醋、酱油，以方便客人挑选; 5、准备好茶叶; 6、准备足够小毛巾以供餐中使用，在旁边再准备一碟纸巾统一折好; 7、准备好火柴或打火机; 8、准备相应的酒杯(如白酒杯、红酒杯等); 9、打好开水、冰块; 10、准备口布几条，折成长方形(方便喝葡萄酒要用)及折成四方形2 条，准备2条净布用于服务中; 11、准备多2套餐具防止客人加位及2张椅子; 12、准备两套茶盅、以供餐前、餐后使用; 13、客人到前30分钟打开空调，开餐前打开毛巾加热器; 14、准备圆托2个，重托1个，圆托垫上口布; 15、准备茶壶垫碟中的莲花垫布。 二、检查工作 1、台面摆设是否规范标准，餐具是否整洁无破损、无水渍、光亮无污渍; iodine lamp fixed set up to ensure security. Thallium metal halide lamps and sodium installation height should be more than 5M. Light wire shall not be closer to the surface of the lamp. 3) overhead lines (1) overhead lines must be located in a dedicated pole (concrete, wood), set up in a tree or on the scaffold is strictly prohibited. (2) overhead line insulators for crossarm and should be installed, specifications, line distance, span shall conform to the requirements of overhead lines, pole line from 2.5M to be insulators. (3) overhead lines should generally be 4m off the ground, the motorway for more than 6m. 4) electrical box (power distribution boxes, switch box) (1) electric box doors, locks, color and number. (2) switching apparatus within the electrical box must be intact, the wiring is correct. Contact motion sensitive and reliable. Well insulated. Without dust, debris, box may not be skewed. (3) electrical box mounting height and insulation materials shall be subject to regulations. (4) within the electrical box settings leakage protection, use reasonable rated leakage current is extremely fit. (5) the distribution box shall have a main fuse, dissolve, separate production. 0 rows row is complete. Power and lighting equipment, respectively. (6) the distribution box switch should be combined with distribution line or switch box correspond to one by one, tap Settings, to ensure that the road under; the total rating of the switch and the tap switch values, setting value fit. Echo power equipment fuse m