商务英语阅读下unit effective communication.pptxVIP

Unit 11 Effective Communication Passage 3 Improving Communication Process Preview Questions How would you define effective communication? What are the four factors that may affect communication effectiveness? What does the author mean by perception differences? What factors usually cause perception differences? What should be done to e perception differences? How should we e language differences? What effects do emotions have on communications? Could you think of some examples? What are non-verbal factors? Why are they important in communications? What qualities make a manager appear trustworthy? Language and Comprehension perception n. way of seeing or understanding sth 看法；理解 My perception of this matter is that we should lower production costs instead of raising prices. ability to see, hear or understand 感知力；洞察力 His analysis of the problem showed great perception. perceive vt. e aware of; observe 意识到；观察到 We have perceived fluctuations in share prices. inconsistency n. [U, C] quality of being inconsistent; instance of this 前后不一致；矛盾 A good debater is able to notice minor inconsistencies in the opponent’s argument. verbal adj. of or in words 语言的；文字的 verbal skills: reading and writing non-verbal adj. non-verbal communication: gestures, facial expressions, etc spoken, not written 口头的 verbal agreement, warning, etc confirm vt. provide evidence for the truth or correctness of sth 证实；确认 Please confirm your reservation by clicking the button below. phrase vt. express sth in words in a specified way 措辞 She is very sensitive. You have to phrase your criticism very carefully. defensiveness n. defensive adj. showing anxiety to avoid criticism or attack; hiding faults 防备批评的；掩饰缺点的 When asked to explain her behavior yesterday, she was very defensive. sullen adj. silent, bad-tempered and gloomy 坏脾气的；闷闷不乐的 He came out of the manager’s office with a sullen look. posture n. attitude or position of the body The artist asked his model to take