KEMPINSKI酒店集团培训手册.pptVIP

* Provide specifics 提供详情 Ask for other related information 询问其他相关信息 Summary 总结 Clarify details 澄清详细情况 OPEN 开始 CLARIFY 澄清 DEVELOP 发展 AGREE 达成一致 CLOSE 结束 * Explore alternatives for possible solutions探究可供选择的可行的解决方案 Be flexible 灵活 Develop ideas 提出想法 OPEN 开始 CLARIFY 澄清 DEVELOP 发展 AGREE 达成一致 CLOSE 结束 KEMPINSKI HOTELS - People Training Essential Super-Visory! 有效督导要素 “One Voice, One Action“同样的声音, 一致的行动 Effective Communication有效沟通 KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training * By the end of this session you will be able to: 在课程结束时，你将能够达到： Explain the importance of communication 解释沟通的重要性 Identify and avoid roadblocks to successful communication 确定并避免成功沟通的障碍 Apply effective communication cycle 运用有效沟通的循环 Identify basic beliefs for communication 明确沟通的基本信条 Objectives 目标 * The process of passing clear information to other people and obtaining feedback. 沟通是向他人传递清晰的信息并获得反馈的过程。 What is communication 沟通的定义 * Group Discussion - 分组讨论 Verbal 口头 Visual 视觉 Written 书面 10 minutes 讨论10分钟 5 minutes One spoke person to brief the result 5分钟 每组派一名代表分享讨论结果 Communication Channel 沟通的渠道 * Conversation 交谈 Discussion 讨论 Briefing 例会 Meeting 会议 Broadcasting 广播 Interview 面试 Phone Call 电话 Recording 录音 Verbal Channel 口头沟通渠道 * Exhibition 展览 Photograph 照片 Chart 图表 Body Language 肢体语言 Play 表演 Dance 舞蹈 Film 电影 TV 电视 Visual Channel 视觉沟通渠道 * Newspaper 报纸 Magazine 杂志 Book 书籍 Notice 通知 Correspondence 信函 Memo 备忘录 Logbook 工作日志 Message 留言 Written Channel 书面沟通渠道 * Group Discussion