《饭店情景英语（第二版）》课件饭店情景英语 Part VI.ppt

9. 客人请营业员包装。 (1)Wrap it, please. 请把它包起来。 (2)Please wrap it as a gift. 请做礼品包装。 (3)Could you gift-wrap it, please? 请包装成礼品,可以吗? (4)Please wrap each separately. 请单独包装。 IV. Tips for Service PREV. NEXT PREV. NEXT (5)Please take off the price tag. 请取下价格标签。 (6)Please put those in a big paper bag. 请用大一点的纸袋装起来。 (7)Please pack it carefully so that it won’t be damaged. 请小心包装以免损坏。 IV. Tips for Service PREV. NEXT PREV. NEXT 10. 客人要求寄送。 (1)Can you mail this for me? 能邮寄吗? (2)Can you deliver them to our hotel? 能送到酒店吗? (3)Will you deliver this to Room 305 of the Hilton Hotel? 能送到希尔顿酒店305房间吗? (4)My stay here is till tomorrow noon. 我只在这里待到明天中午。 (5)Do you have an overseas service? 你们提供越洋服务吗? IV. Tips for Service PREV. NEXT PREV. NEXT (6)Please send this by airmail to this address. 请用航空邮寄到这个地址。 (7)How long does it take by sea? 海运需要多长时间? (8)When can I expect to have it? 我什么时候能收到? 11. 客人预订。 (1)Can you keep/hold it for me till tomorrow? 能为我保留到明天吗? (2)Please keep it for me. I will come back for it later. Thank you. 请给我留着。我过会儿回来。谢谢。 IV. Tips for Service PREV. NEXT PREV. NEXT 12. 客人付款结账。 (1)How much will it come to? 一共多少钱? (2)Where is the cashier’s desk? 收银台在哪里? (3)Can I pay with a traveler’s check? 我能用旅行支票付款吗? (4)How much is the rate of exchange at this store? 商店的兑换率是多少? (5)Where can I change money? 我在哪里可以换钱? IV. Tips for Service PREV. NEXT PREV. NEXT (6)Do I need to pay in full/advance? 需要付全款/定金吗? (7)You have not given me the right change. 你找的零钱不对。 (8)I don’t have the change yet. 还没找钱。 (9)Please give me the receipt. 请给我发票。 (10)I’ll pay C.O.D. (cash on delivery). 我会货到付款。 IV. Tips for Service PREV. NEXT PREV. NEXT 13. 客人抱怨收到不好的货品。 (1)This is stained/ damaged. 弄脏/坏了。 (2)It does not work properly. 好像有点问题。 (3)This is not what I ordered/paid for yesterday. 这不是我昨天订/买的货。 IV. Tips for Service PREV. NEXT PREV. NEXT 14. 客人要求退换货品或退款。 (1)It’s the wrong size. 这个型号不对。 (