制造质量培训剖析.pptx

制造质量培训剖析 ManufacturingProcess ValidationProductQualityStandardsQualitySystemManagementIn-ProcessControl VerificationQualityFeedback/Feed-forwardStandardizedWorkVisualManagementManagementby TAKT TimeWork-placeOrganizationAndonConceptProblemSolvingEarly Mfg. and DesignIntegration (DFM / DFA)ContinuousImprovementProcessLean Design of Facilities, Equipment,Tooling and LayoutBusiness PlanDeploymentTotal ProductiveMaintenanceControlledExternal TransportationScheduledShipping /ReceivingLevel VehicleOrder SchedulesSupplyChainManagementInternal Pull /DeliverySimpleProcessFlowSmall LotPackagingTemporaryMaterialStorage Fixed Period Ordering System/ Order PartsHealth andSafety PriorityQualified PeopleTeam ConceptPeopleInvolvementOpenCommunicationProcessValuesVisionShop FloorManagementManufacturingProcess Validation制造工艺认证In-ProcessControl Verification工艺控制与确认QualitySystemManagement质量体系管理QualityFeedback/Feed-forward质量反馈/前馈ProductQualityStandards产品质量标准Built-In Quality制造质量 Built-In-Quality制造质量What Is Quality? 什么是质量？Group Discussion 小组讨论 Definitions 定义Quality is what the customer perceives to be acceptable to achieve his/her enthusiasm质量是客户感觉能够接受并满足其热忱的东西 PP100: Not Reported Due To Insufficient Sle 样品不足不汇报( ) J.D. Power IQS Trend By Brand NCSI By Makers - 2002 2002 ???? NCSI CustomerExpectationsPerceivedQualityPerceivedValueCustomerLoyaltyCustomerRetentionCustomerComplaints客户期望值感知质量感知价值客户埋怨客户忠诚客户保持力 Voice of Customer 客户意见 Voice of Customer客户意见? ?? ? ? ?? ? ? ? ????1. 停车方便 (Convenience of parking)2. 外观式样 (Exterior styling)3. 内部空间(Interior roominess)4. 节能 (Fuel economy)5. 安全(Safety)1.外观式样 (Exterior styling)2.内部空间(Interior roominess)3. 噪音与静音 (Noise and quietness)4. 节能 (Fuel economy)5. 空调性能 (Air conditioner performance)???1.发动机性能 (Engine Performance)2. 发动机噪音(Engine Noise) 3.外观式样 (Exterior styling)4. 噪音与静音 (Noise and quietness)5. 坐骑 (Ride)L6????1. 节能(Fuel economy)2. 噪音与静音 (Noise and quietness)3. 内部空间(Interior ro