超市收银人员流失原因及对策研究.pdfVIP

超市收银人员流失原因及对策研究 内 容 摘 要 在零售行业高速发展的今日，超市作为零售行业的典型运营形式发展势头也 正盛。而收银员作为负责在一线与顾客面对面直接交流，掌握着超市金额交易操 作的岗位员工，承担着整个超市日常运营中的关键环节，在超市扮演着极其重要 的角色，收银员的工作直接影响超市的盈利和品牌形象。因而收银人员的过度流 动会严重影响到收银员的服务质量，阻止收银人员流失现已成为超市管理的重要 课题。本文结合了现实超市中收银员对职位的想法和超市的管理情况，从各个方 面论述收银人员流失的主要原因以及带来的影响，并针对上述提出切合实际的解 决方案，希望本文能够成为一篇有实际参考价值的文章，为超市运营管理提供现 实有效的帮助。 关键词：收银员；人员流失；超市；零售业 I Research on the Reasons and Countermeasures of the Loss of Cashiers in Supermarkets Abstract With the rapid development of the retail industry today, supermarkets, as a typical form of operation of the retail industry, are gaining momentum. The cashier is a post employee who is responsible for direct face-to-face communication with customers and controls the transaction amount of the supermarket. They bear the key links in the daily operation of the entire supermarket, and play an extremely important role in the supermarket. The work of the cashier directly affects the supermarkets profit and brand image. Therefore, the excessive flow of cashiers will seriously affect the service quality of cashiers, and preventing the loss of cashiers has become an important issue for supermarket management. This article combines the cashiers thoughts on positions in the real supermarket and the management of the supermarket, and discusses the main reasons for the loss of cashiers and the impact from various aspects. And propose practical solutions to the above. It is hoped that this article will become an article with practical reference value and provide practical and effective help for supermarket operation management. II Key words: Cashiers; loss of employees; Sup