ICMI 2023联络中心薪资和技能报告.pdfVIP

Key Findings • 9 out of 10 contact centers plan to grow their workforces in 2023, with half filling roles as they come open and another half creating new roles; 5% of respondents contact centers are under a hiring freeze, but just 1% are planning to eliminate positions. • More than half of respondents’ contact centers (59%) adjust salaries and hourly rates based on staff location. • 33% of respondents contact centers held salaries and hourly rates steady in 2022; in the coming year, 53% are planning to increas