王琼《跨境电商实务英语（第3版·数字教材版）》Chapter 4-Customer Service of Cross-border E-commerce.pptxVIP

下载本文档

27
0
约1.15万字
约 34页
2023-04-27 发布于浙江
举报
版权申诉

王琼《跨境电商实务英语（第3版·数字教材版）》Chapter 4-Customer Service of Cross-border E-commerce.pptx

1、本文档共34页，可阅读全部内容。
2、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
3、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
5、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
6、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
7、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
8、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

Chapter 4跨境电商实用英语Chapter 4Customer Service of Cross-border E-commerce 03Mini-Project02Passage Reading01Warming-up目录CONTENST After studying this chapter, you are expected to:Acquire basic knowledge about customer service of Cross-border E-commerceKnow the importance of pre-sale services, on-sale services and after- sales services of Cross-border E-commerceKnow the professional abilities and skills required for the customer service staff of Cross-border E-commerceLearn words and expressions concerning talking about above issuesCultivate the professional spirit of customer service positionsLearning Goals Chapter 4PART ONE /Warming-up01 TaskWork in groups. Look at what the following people say or do and express your own opinions with your group members. Try to relate to your personal experience. Lucy has decided not to buy products again from the online shop which she used to visit often. Because when she asked some questions about the products she intended to buy, she would wait for more than two days to receive a reply. That makes her feel bad.One of my friends who runs an online ship once said, “The cost of developing a new customer is five times as much as that of retaining an old one.”AB Chapter 4PART TWO /Passage Reading02 Customer Service of Cross-border E-commerce PlatformsCustomer service is the support you offer your customers both before and after they buy your product that helps them have an easy and enjoyable experience with you. It’s more than just providing answers; it’s an important part of the promise your brand makes to its customers. And it’scritical to the success of your business. It is a position in the Cross- border E-commerce enterprise, where one can reach the most customers.The quality of customer service directly influences whether the consumers will buy or not.The customer service of the Cross-border E-commerce involves: Pre-sale customer servicePre-sale customer service is sales-oriented and provided for the buyers who make inquiries about p