旅游专业英语13.pptxVIP

旅游专业英语13第1页/共176页 ContentsMeeting on ArrivalSightseeingShoppingRecreationHanding Emergency Case Section 1 Section 2 Section 3 Section 4 Section 5第2页/共176页 Section 1学会用英语与客人有效沟通，证实客人身 份及询问有关旅途事宜熟练掌握与本话题相关的专业英语词汇及常用句型表达练习用英语迎接客人学会英文欢迎词的规范写作学会英语众欢迎客人的礼仪Study Objectives第3页/共176页 Section 1 Part Two Situational Dialogue Part Three Writing-skill Part Four Exercises Part Five Social Etiquette Part One Background Material第4页/共176页 Part One Background Material Question: How to meet the tourists on arrival? Tips for reference As a receptionist at a travel service, when you meet the tourists, the following eleven steps are for your references: SEC 2SEC 3SEC 4SEC 5SEC 11. Arrival at the meeting sites on time.2. Greeting the group.3. Liaise with the group leader.4. Give Self-introduction.5. Lead them to the coach. 第5页/共176页 Part One Background MaterialSEC 2SEC 3SEC 4SEC 5SEC 16. Make a welcome speech.7. Brief the local condition and introduce the hotel.8. Distribute pamphlets.9. Assist the tourists to check in.10. Inform the meeting time and arrange the morning call, and tell the tourists the place for breakfast and the time for luggage collection.11. Check the luggage and assist the tourists to their rooms.第6页/共176页 Part Two Situational DialogueMr. Osborne B: a traveler C: a clerk at travel serviceExcuse me. Are you the Tour Group?1Yes, we are.Welcome to Xi’an. I’m Ma from the Xi’an office of China International Travel Service, Xi’an branch.2 The ravel service has sent me here to meet you. Who is the group leader, please?3It’s me, Robert Osborne.Nice to meet you, Mr. Osborne.4 Nice to meet you all, ladies and gentlemen.Nice to meet you, too. It’s very kind of you to meet us here at the airport.My pleasure. During your visit to Xi’an, I’ll be your tour guide.SEC 2SEC 3SEC 4SEC 5SEC 1Dialogue OneA:C:A:C:A:C:B:C:第7页/共176页 Part Two Situational DialogueA: That will be great.C: Do you have any checked luggage to collect?A: