重要旅客服务情景对话.pptx

Special?Passengers?Service特殊旅客VIP Passengers Service ——Scenario Dialogue重要/贵宾旅客服务 之 情景对话 Situation?1 A?VIP?passenger?of Air China?Airlines?is?enquiring for?VIP?services. （P: VIP passenger S: Ground?staff of VIP service department）S:?Hello,?Sir.?What?can?I?do?for?you?P:?Hello.?I?want?to?book?two?tickets?from?Wuhan?to?Beijing?tomorrow?afternoon. S:?May?I?have?your?name?or?VIP?number,?please?P:?My?name?is?Murphy Yang.S:?Mr.?Yang,?we?have?a?flight?at?4:00?tomorrow?afternoon.?You?can?get?a?20%?discount as?you?are?a?platinum?card?member?of?our?PhoenixMiles Club.P:?Great.?I?want?to?take?that?flight