商务礼仪教学课件电子教案全套课件一.pptx

Business Etiquette;Contents;Etiquette of Welcome ;The preparation before guests come;破格接待:超出本来应该给予的迎送规格。 冷遇:以低于本来应该有的接待规格和热情程度来接待某人，以示对其人其代表单位的不满。 ; 礼宾序列又称礼宾次序，它所指的是，在同时接待来自不同国家、不同地区、不同单位的团体或者客人的时，必须按照国际惯例和本国的常规做法，来排定其尊卑先后的具体顺序，并且根据此给予对方相应的礼遇。 ;国旗摆放的三个原则 ;国旗高于其他旗的原则;“以右为贵”的原则;东道国为主的原则;The arrangements of accommodation;The arrangements of accommodation（about meals);第一，应当坚持身份对等的原则，轻易不宜使接待规格升格或降格。 第二，应当坚持 ，并且将尊重被接待一方的意愿置于首位。 第三，应当坚持照顾被接待方的民族、宗教习俗，并且充分尊重其个人，其中尤其是主??的个人生活习惯。 第四，应当坚持既讲究礼仪，又从简务实，不搞形式主义，不搞铺张浪费。;;茶 艺;The arrangements of accommodation（about lodging);The steps of welcome guests;Far-come guests;Native guests;致意礼仪;Etiquette forBusiness Visiting;Contents;Invitation;Invitation;邀请的语句的几种表达;The date of invitation; The time of the invitation;Special Offers;天气变化的安排 In case of rain, the picnic will be held in the following Saturday. 万一下雨，野餐延期至下一个周六。 服装要求 Black tie 着晚礼服 Tennis and golf 请带好打网球、高尔夫球的服装 说明有特别活动 The Mayor will speak at 6:30 P.M. 市长在六点半发表演讲 ;请答复(R．S．V．P．) Acceptance Only 接受邀请者请回复” Regrets Only 不能参加者请回复” ;Some Typical Sentences of Making Invitations;Accepting an invitation ;Reply expressing refusal of an invitation.;Reply expressing acceptance of an invitation ;Dear Dr. and Mrs. Carvin Thank you very much for your kind invitation for the party on Sunday, the seventeenth of January, 1999. It sounds a great party. However, much to my regret, I shall not be able to accept the invitation because Ill be on a business trip in Hong Kong at that time. Its a pity that I miss the opportunity of meeting you and all others, I wish you have a wonderful party and enjoy yourselves. Sincerely.; conception  of business visiting ;Business visiting ;The rules of how to prepare visiting;The principle of how to visit customers;走访须知;走访须知;拜访办公室的礼仪事项。;第一，有约在先。;第二，守时践约。;守时践约;第三，进行通报。;第四，举止有礼。;第五，适可而止。 ;拜访私人居所礼仪;探访时间的选择;登门有礼;为客有方 ;限定范围 ;适时告退;赠送礼品 ;Reception Etiquette;商务会晤礼仪;Three Periods in Meeting guests;