星级酒店客房部标准服务工作程序手册.docx

客 客 房 部 HOUSEKEEPING DEPARTMENT GENERAL GENERAL 总述 Task No: Description 1. Grooming and Appearance 仪表仪容 2. Check Uniform and How to Grooming Standards 制服检查及仪表仪容标准 3. Body language and attitude 肢体语言及态度 4. How to Conduct Briefing 怎样主持例会 5. Communicate with Housekeeping Department 与客房部沟通 6. How to Gre