麦肯锡+2023年组织现状：组织转型的十个转变.docx

Mcsey company The State of Organizations 2023 The State of Organizations 2023 Contents Introduction 4 Ten shifts that are transforming organizations—and what to do about them 6 The ten most significant shifts facing organizations today Chapter 1 Ten deep dives 10 Increasing speed, strengthening resilience 14 ‘True hybrid’: The new balance of in-person and remote work 18 Making way for applied AI 22 New rules of attraction, retention, and attrition 28 Closing the capability chasm 32 Walking the talent tightrope 36 Leadership that is self-aware and inspiring 42 Making meaningful progress on diversity, equity, and inclusion 48 Mental health: Investing in a portfolio of interventions 52 Efficiency reloaded Chapter 2 Lessons from leaders 58 Mars, Incorporated 60 Decathlon 62 Haier Smart Home 64 DBS 66 The LEGO Group 68 AIA 70 GitLab 72 PsiQuantum Chapter 3 74 Making change at scale The research 82 About the research 4 I N T R OD U C T ION I N T R OD U C T ION Ten shifts that are transforming organizations— and what to do about them 5 CEOs together with their leadership teams around the world have been C operating in a highly volatile and uncertain environment, first having to cope with the COVID-19 pandemic and then with the ensuing economic slowdown, soaring inflation, and geopolitical disruption. In such an unsettled period, it’s no surprise that efforts to strengthen short-term resilience have dominated the agenda at many companies. Less obviously—but no less importantly—business leaders are having to address a range of organizational shifts that have significant implications for structures, processes, and people. These shifts are both challenging and harbingers of opportunity, depending on how organizations address them. Some shifts, most notably how to strike the right balance between in-person and remote work, took place at the height of the pandemic