新标准职业英语综合教程1 课件 Unit 3 Visitor Reception.pptx

新标准职业英语综合教程1Unit 3Visitor ReceptionUnit objectives1Learning context2Section I3Section II4Self-assessment5Unit objectivesIn this unit, you will learn to:give guests a warm welcome;prepare a welcome speech.课程思政提示专设育人目标，凸显：热情体贴的重要性 有效管理时间的原则：热情好客、细致入微 Learning ContextCommunicative scenarioAs a sales assistant at a manufacturer in Shenzhen, you are assigned to receive Patricia Martin, a client from overseas. You have done research and learnt that this is her first trip to Shenzhen. To make Ms Martin feel at home, you need to:warmly receive her and prepare a welcome speech for your manager.课程思政提示单元主题：来宾接待 真实职场任务：接待海外来宾，提供优质服务，准备迎宾致辞 Learning ContextDiscovering your needsDiscuss the following questions with your partner.What would you do to show hospitality to the visitor?What information will you include in your welcome speech?HintsHintsWhat would you do to show hospitality to the visitor?It’s important to show hospitality beyond just being polite and friendly.Consider what other preparations can be made before their arrival to make their experience more comfortable and enjoyable.In this unit, we’ll learn how to successfully receive visitors. What information will you include in your welcome speech?the basic elements of a welcome;the introduction to your company and its mission; the specific purpose of the customers’ visitIn this unit, we’ll go through the essential elements of a successful welcome speech. Section IStoryReceiving clients successfully involves planning, as well as understanding. Read the story about Michael Li, who was awarded for his outstanding work in visitor reception, and find out the key to his success.课程思政提示导语围绕育人目标，说明：一次成功的接待需要精心规划Going the extra mile译文① When the “Employee of the Year” award was finally announced, I never thought I would have won it. Thinking back on all that I have experienced in the past year, I can still recall those moments that taught me the true essence of being a hospitable host.?Going the extra mile译文② Once we had a client