ISO9001-2018质量管理体系最新版标准.docxVIP

ISO9001-2018质量管理体系最新版标准 ISO 9001:2018 Quality Management System Standard Scope This standard XXX。The effective n of the system。including the process of continuous improvement。XXX. XXX The clauses of the following documents are incorporated into this standard by reference。Only the n cited is applicable. ISO 9000:2015 Quality management systems - XXX XXX and ns This standard adopts XXX established in ISO 9000:2015. n Context 4.1 XXX XXX its purpose。strategic n。and the XXX the expected results of the quality management system。The n should update this n as XXX and external matters。XXX: XXX XXX parties。as well as their beliefs and values Leadership 5.1 XXX Top management should XXX to the quality management system by XXXs business processes。promoting the XXX。XXX. XXX 6.1 ns to address risks and opportunities XXX results of the quality management system。The n should also plan how to XXX. Support 7.1 Resources XXX of the quality management system。as well as to XXX. n 8.1 XXX and control The n should plan and control the processes XXX of the quality management system。This includes determining customer requirements。controlling external providers。developing and producing products and services。and releasing products and services. XXX 9.1 Monitoring。measurement。XXX The n should monitor。measure。analyze and evaluate the quality management system。including customer n。internal audits。and management review. Improvement 10.1 XXX XXX of the quality management system. Appendix A - Quality Management Principles XXX Table of Contents 在组织中，领导作用和承诺是确保质量管理体系成功实施的关键。领导者应该展现出对质量管理体系的支持和承诺，并确保所有员工都理解和遵守质量管理体系的要求。领导者应该为质量管理体系的实施制定明确的目标和计划，并确保资源的充分供给和使用。此外，领导者应该鼓励员工积极参与并提供改进建议，以确保质量管理体系的不断改进。 5.1.2领导者应该确保质量管理体系的有效运行，并通过持续的监测和评估来确保其持续改进。领导者应该鼓励员工参与内部审核和管理评审，并确保及时采取纠正和预防措施。领导者应该定期对质量管理体系进行评估和审查，以确保其与组织的战略目标相一致，并且持续改进。 5.2顾客导向 5.2.1组织应该将顾客需求和期望作为质量管理体系的核心，确保产品和服务的质量满足顾客的需求和期望。组织应该了解顾客需求和期望的变化，并采取相应的措施来满足这些变化。组织应该建立有效的沟通机制，以便及时了解顾客的反馈和投诉，并采取相应的纠正和预防措施。 5.2.2组织应该建立和维护良好的顾客关系，以提高顾客满意度和忠诚度。组织应该提供高质量的产