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Warranty
Elego is the No. 1 brand mall of electronic cigarettes, which is famous for the variety
of products and best customer service. We are dedicated to providing you with
products of the best quality, but it might not perform as expected by the time
delivered or after using for a while. In such cases, please do not hesitate to contact
us and we will be responsible for you.
Here are some details about our Warranty .
What kinds of warranties does Elego supply?
6-month warranty period for starter kits, box mods and batteries;
3-month warranty period for atomizers (excluding coils) ;
The warranty starts from the day the package signed up.
Here is the detailed warranty period info:
Product Category Warranty Period
Starter Kit
6 months
Battery, Mod body
Battery 6 months
Box Mod 6 months
Atomizers
3 months
(not for atomizer coils)
For more details of the warranty period of specific products, please feel to ask
your sales representative.
need to send defective products back?
Elego is famous for its after-sale service. In order to save your ship fee, there is
no need for you to send these defects back. But the following information needs to be
provided when asking for re cements:
Defective description:
Order number/date:
Serial number:
Product name and ty:
Defective or pictures:
Note: / links or pictures must be straight to the point and show the
problem clearly.
When defects are found, please inform your sales representative or us at
ser as early as possible. We will solve your problem as soon
as possible.
What need to
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