民航服务英语-习题答案汇总 吴啸骅 ch01--ch11+Review 1、2.docxVIP

Unit 1 Ticket Service Part 1 Listening 1. Inquiry fly to Japan a non-stop flight from Changsha to Tokyo flight number arrival time What is the airfare excluding the airport construction fee, the additional fee of fuel and the taxes 2. Reservation make a reservation Whats your name and flight number the flight number is CA981 for New York July 7th Business One-way or return Practice Fill in the blanks with proper words and expressions. What can I do for you make a reservation May I know your name first class business class economy class One-way return Match the pictures with the short conversations. ①B②C③A④D Reading Are the following statements true or false according to the passage? Write T/F accordingly. ) F (2) F (3) F (4) T (5) F Unit 2 Check-in Part 1 Listening 1. A Delayed Flight the check-in announcement bad weather condition The estimated time of departure You can relax there until flight time Special Circumstances Ive got a confirmed ticket I have to leave today for a business talk accommodation, meals and a cheque of USD 200 Part 3 Practice 2. Match the pictures with correct terms. ①C②B③D④A Part 4 Reading 1. Are the following statements true or false according to the passage? Write T/F accordingly. (1) F (2) F (3) F (4) T (5) T Unit 3 Security Check Practice Write the names of the following pictures, cigarette knife key mobile lighter power bank gun spray firework beverage pill toy poison Reading Are the following statements true or false according to the passage? Write T/F accordingly. ) T (2) F (3) T (4) T (5) F Unit 4 Service in the Terminal Building Part 1 Listening 1. Found and Lost Location: Shop 088, Level 5, Terminal 2 (non-restricted areas) Telephone: +852 2182 2018 Fax: +852 2182 2087 Service Hours: 07:00 ?23:59 Email: Lost-f@hkairport. com Note: If you have left anything on board, please contact your airline. Greeting at the Airport is this Prof. Smith from London I have been expecting you Thank you for coming to meet me at the airport Our plane