有效沟通的方法与技巧.pptVIP

1:15- 1:35pm EXPLAIN: 说： You can follow each situation on the EOL workbook pages 11 – 12. 我们会阅读一些情景，参照EOL学员手册第11—12页。 After watching, work individually to choose a combination of KPs that you would use by checking the appropriate boxes. Then write what you might say to use those KPs. Be prepared to offer rationale for why you chose them. 阅读后独立的选出你准备运用的KP，然后写下你准备怎么说的话，做好解释原因的准备。 Allow 2 – 3 minutes for participants to record their responses. 2—3分钟时间 Debrief by asking volunteers to share their responses. Facilitator should make sure that the responses contain the key principles. Mo