DB3701_T 39-2023 街道便民服务大厅窗口服务规范.docxVIP

ICS?01.040.03 CCS?A?12  3701 济 南 市 地 方 标 准 DB?3701/T?39—2023 街道便民服务大厅窗口服务规范 Service?specification?for?convenient?service?center?of?subdistrict 2023?-?09?-?27?发布 2023?-?10?-?27?实施 济南市市场监督管理局??发?布 DB?3701/T?39—2023 目 次 前言? ..................................................................................? II 1?? 范围? ................................................................................? 1 2?? 规范性引用文件? ......................................................................? 1 3?? 术语和定义? ..........................................................................? 1 4?? 总体要求? ............................................................................? 1 5?? 服务场所? ............................................................................? 2 5.1?? 服务窗口? ........................................................................? 2 5.2?? 云端大厅? ........................................................................? 2 5.3?? 自助服务区? ......................................................................? 2 5.4?? 便民服务设施? ....................................................................? 2 6?? 服务人员? ............................................................................? 2 7?? 服务现场管理? ........................................................................? 3 7.1?? 物品管理? ........................................................................? 3 7.2?? 资料和档案管理? ..................................................................? 3 7.3?? 设施设备管理? ....................................................................? 3 7.4?? 秩序管理? ........................................................................? 4 8?? 服务流程和要求? ......................................................................? 4 8.1?? 服务前准备? ......................................................................? 4 8.2?? 现场服务? ........................................................................