人机交互学习.docx

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HUMAN-AIINTERACTION

EunsukKang

Requiredreading:

BuildingIntelligentSystemsbyGeo?Hulten(2018),Chapter8.

GuidelinesforHuman-AIInteraction.SaleemaAmershi,etal.,inCHI2019.

Optionalreading:

WillYouAcceptanImperfectAI?ExploringDesignsforAdjustingEnd-userExpectationsofAISystems.Kocielnik,etal.,inCHI2019

LEARNINGGOALS

Understandtherisksofpoorinteractiondesign

Understandthechallengesbehinddesigninghuman-AIinteractionsUnderstandthebasicelementsofuserinteractiondesign

ConsiderdesignconsiderationsforAI-basedsystemsModesofinteraction:Automateoraugment?

Mentalmodel:UserunderstandingofwhatAIisdoing

Dealingwitherrors:Guideusertowardsrecovery&preventionFeedbackandcontrol:AlignuserfeedbackwithAIimprovement

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RISKSOFPOORINTERACTIONDESIGN

POORINTERACTIONDESIGNCONFUSESUSERS

POOR

POORINTERACTIONDESIGNANNOYSUSERS

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POOR

POORINTERACTIONDESIGNHINDERSUSERS

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POOR

POORINTERACTIONDESIGNCAUSESHARM

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RadiationtherapysystematPanamaCitypublichospital(2001)TherapistdrawsblockshapestodeterminetreatmentareaSoftwarecomputesfinalradiationsettings

Sameshapedrawnindi?erentorder,doubletheradiationdose28patientsoverdosed;8dead

Therapistschargedwith2nddegreemurder(butaretheyreallytoblame?)

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RISKSOFPOORINTERACTIONDESIGN

Interactiondesignisnotjustaboutvisualpresentation!Poorinteractiondesigncan:

Causeconfusionormisunderstanding

Preventtheuserfrome?ectivelyperformingtheirtaskIncreasementalandphysicalburden

DriveusersawayfromtheproductContributetosecurityorprivacyissues

Causephysical(injuries,deaths)andsocietalharms(bias,misrepresentation)

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USABILITYCONCEPTS

DIMENSIONS

DIMENSIONSOFUSABILITY

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/articles/usability-101-introduction-to-usability/

DIMENSIONS

DIMENSIONSOFUSABILITY

Learnability:How