Genesys产品技术交流.pptVIP

Genesys公司及产品介绍;Headquarters:SanFrancisco,CA;CRMExcellenceAward

CallCenterCRMSolutionsMagazine

MarketEngineeringAward

MarketEngineeringCompetitiveStrategyAward

FrostSullivan

GenesysasoneofAmericas100fastestgrowingtechnologycompanies

BloombergPersonalFinance

GenesysranksamongAmericasfastestgrowingcompanies

IndividualInvestorMagazine

GenesysRanksinTop10%ofBayAreasFastest-GrowingPublicCompanies

SanFranciscoBusinessTimes

7thMostDynamicSoftwareCompany

ForbesASAPMagazine;ProductoftheYear

GenesysG6Suite

ProductoftheYear

GenesysInternetContact

ICCMBestofShow

GenesysInternetContact

CTExpoBestofShow

GenesysInternetContact

ProductoftheYear

GenesysWorkforceManagement

FallCTExpoBestofShow

GenesysWorkforceManager

CTIExpoFallBestofShow

GenesysCCAnalyzer

ProductoftheYear

GenesysVoicePortal

;Genesys全球领导品牌;研究机构:GartnerResearchAug2001;;ATTWireless

Axtel

BellCanada

BellMobilityCellular

BellSouth

BouyguesTelecom

BritishTelecom

DeutscheTelekom

J-Phone

KPN

NTT

Qwest;ABNAMRO

AIG

Allianz

AXA

BankofAmerica

Barclays

CharlesSchwab

Chase

Chinatrust

GoldmanSachs

NordeaBank

MerrillLynch;StrongBrands/StrongCompanies;Verizon 30,000Agents

BT 25,000Agents

Ameritech 8,500Agents

MCIWorldCom 6,700Agents

BankofAmerica 6,000Agents

Telstra 15,000Agents

Chase 3,500Agents

CharlesSchwab 3,000Agents

Fingerhut 2,700Agents

Barclays 2,500Agents

PrimeCo 2,000Agents;Scalable;G6所提供的各种解决方案组合;DesktopToolkit;管理层;Genesys核心架构之配置层;功能：

集中控制各个解决方案的开启

集中监视各个解决方案的运行状态

实时获取系统运行日志

客制化告警通知

自动出错管理

特点：

集中实现

远程操作

告警反响及时;Genesys核心架构之媒体层〔1〕;Genesys核心架构之媒体层〔2〕;Genesys核心架构之效劳层;Genesys核心架构之报表层;…例如销售金额统计;可产生摘要数据(summary)与详细数据(detail);

;路由请求处理的可靠性及负载分配;T-ServerHA及其他应用可靠性的实现;Genesys解决方案介绍;EnterpriseRouting解决方案;Genesys企业内智能路由解??方案

基于数据驱动(data-drivenrouting);Genesys企业内智能路由解决方案

基于话务员技能(AgentPro