DecisionWise：2024人工智能在员工经验测量与分析中的作用探讨报告（英文版）.pdfVIP

AITHEEMPLOYEEEXPERIENCE

WHITEPAPER

EXPLORINGTHEROLEOFAIINMEASURINGANDANALYZINGTHE

EMPLOYEEEXPERIENCE

Astheworkplacelandscapeevolves,organizationsare

increasinglyturningtoAI-drivensolutionstostreamlinea

varietyofbusinessprocesses,includingthosethatbelong

toHR.Fromrecruitmentandonboardingtoperformance

managementandretention,AIofferspowerfultoolsfor

collecting,analyzing,andinterpretingvastamountsof

data.However,withthesecapabilitiescomevarious

considerationsandchallengesthatHRleadersmust

carefullyevaluate.

ABSTRACT

“HRleadersshouldviewAIasatooltoaugmenthumancapabilities

ratherthanasubstituteforhumanexpertise.”

Winningorganizationsareadirectresultofthetalentedindividualsthatmakeupthe

organization.Thus,theemployeeexperience(EX)hasbecomeacriticalfocusfor

organizationsseekingtoattract,retain,andengagetoptalent.Measuringand

understandinganorganization’sEXhelpsidentifyareasforimprovementanddrive

positivechange.

Now,enterArtificialIntelligence(AI),promisingtorevolutionizehowweusedatato

understandouremployees’attitudes,perceptions,andbeliefs.Thiswhitepaperoffers

HRleadersandprofessionalsacomprehensiveoverviewoftheadvantagesand

disadvantagesassociatedwiththeutilizationofAIinmeasuringandanalyzingthe

employeeexperienceinsideorganizations.Byexaminingthepotentialbenefitsand

drawbacks,HRprofessionalscanmakeinformeddecisionsabouthowandwhento

integrateAItechnologiesintotheirday-to-dayoperations,allwithaneyetowards

buildingemployeeengagement,satisfaction,performance,andproductivity.

Butthequestionremains:CanAItrulyliveuptothehype?

INTRODUCTION

Astheworkplacelandscapeevolves,organizations

areincreasinglyturningtoAI-drivensolutionsto

streamlineavarietyofbusinessproce